Feedback from our clients

Gratitude to Jake and Tyra for their invaluable assistance. Not only did they facilitate the sale, but they also guided us through a successful purchase. We firmly believe that the property we chose was with the ideal estate agents. Jake and Tyra understood our unique circumstances and helped us achieve the best possible results. We deeply appreciate their support and are truly thankful.
The ideal estate agent
I want to express my gratitude to both Jake Challis and Tyra Begum. Your assistance has been invaluable to us, not only in helping us sell through your services but also in our recent experience of buying through you. In our view, the property we chose was perfectly handled by your estate agency. You understood our unique situation and provided us with the support needed to achieve the best possible outcome. We deeply appreciate your efforts and are thankful for your exceptional service.
Perfectly handled
They dealt with the sale of my elderly mothers house with understanding and empathy towards her unique requirements, dealing with all the appointments and viewings on our behalf. As we live some distance away it was great to know the process was all managed for us. Masons Local knowledge of the area meant that they kept us informed of all appropriate properties that met with our requirements and guided us through the whole process. During the whole process Masons ensured all parties were kept up to date with communication, even liaising between solicitors to ensure we were all in the loop and trying to assist with communication all round. I would especially like to mention Tyra who I feel went above and beyond by assisting us personally with documentation and helping my mother through the process.
Understanding and empathy
Even though, I am not over the line just yet with my sale and purchase, I can't fault the professionalism of the team at Masons. From the first meeting with Jake, talking me though the options and guiding me through to offer stage was absolutely incredible. At first , I was a bit concerned being the "other side of the bridge" however, still the knowledge and the viewings were all a great success leading to many offers. I could also not, write a post without mentioning the absolutely incredible Tyra. Never have I met such a caring person who truly does fight for you every step of the way. She has kept in touch through the whole process with any updates I wish I could give higher than 5*. Incredible and just THANK YOU X
Incredible